Service (english)

 

Are you interested in purchasing our artwork or do you have any questions? Then feel free to contact us via e-mail or call us. We would be happy to give you more information.

e-Mail: info@maseiart.de

Ursula Seitz: +49 160 933 73 689 (deutsch, english, español)

Jakob Marek: +49 1577 1975 457 Marek & Beier Fotografen (deutsch, english)

1 Order

You can order our artwork by phone or by e-mail. You may also view our work in our Munich studio prior to making an order.

2 Payment

We ask for payment via bank transfer.

After placing your order you will recieve a personal order confirmation via e -mail, as well as our bank details. Once we have recieved payment we will send you a second e -mail to confirm the sale of the artwork. The artwork will then be shipped promptly within the stated delivery time. We will then send you an email confirming shipment.

3 Shipping and Delivery

We ship worldwide . The delivery time is between two and four weeks. Individual deliveries can be made by request. It is also possible to collect the artwork at our  Munich studio.

Shipping or freight costs, including shipping insurance and specialty packaging differ for each order due to the nature of the artwork and the destination it is being sent to. We will therefore inform you of  the  shipping and freight costs for your individual order.

4 Cancellation policy (Right of Cancellation)

You may cancel and return your order within two weeks without providing a written reason for the cancellation. This two week time period  begins on the date of receipt of the artwork.  The right to return an order does not apply for customized orders.

Returns at a value of up to 2000 € occur at our expense , provided that the artwork be returned in perfect condition and in its original packaging.

The return costs of artwork with a value higher than 2000 are determined seperately.

The monetary value of the returned artwork will be credited to your bank account within 14 days after an effective cancellation.

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